Studio general policies:

• Please note: To ensure the well-being, safety and quality of experience for all guests, our studio is strictly reserved for individuals 10 years of age and older. We have established this requirement to maintain a professional, focused atmosphere and to ensure that all participants can safely and effectively engage with our equipment and environment.

• Customers under age 16 must be accompanied by a parent or guardian for the entirety of the activity. 

• The staff at kawaii diy studio are not responsible for any children left unattended in the area of the store and shopping plaza.

• Guest Policy:

  • To provide the best experience for our creators, seating preference is always given to those participating in a DIY project.

  • Non-Participants: Each group is welcome to bring up to two non-participating guests free of charge but WITHOUT seating.

  • Extra Guests: Any additional guests beyond the first two will be subject to a $15 Fee WITHOUT seating.

  • Want a guaranteed seat? Grab an item and join the fun or pay $30.

• All charm numbers listed on the website/in store are a MAXIMUM, not a requirement. All charms used must be for the current project and cannot be taken home.

• Extra charms unused within the limit of charms for each item, which are NOT returned to kawaii diy studio, will be charged $5.

• Decoden creams (fake frosting) remaining after project completion are not permitted to be taken home. We do not sell take-home kits.

Store Property

• Customers are responsible for any damage to store property (including, but not limited to, display art pieces, furniture, materials, tools, or fixtures of any kind) resulting from improper use and will be held accountable for damage.

Food and Drink

• To avoid getting oils, crumbs, and stains on your project, damaging your artwork, and maintaining a clean environment for all customers, any food is not permitted.

• Capped drinks are allowed but MUST be placed and left on the designated drink cart. If drinks are spilled and damage any property, the customer responsible will incur a fee.

No Sexual Content or Behavior

We do not allow any sexual content, themes, or behavior—whether verbal, physical, or included in any projects done at kawaii diy studio. This includes but is not limited to:

• Inappropriate or suggestive language

• Explicit imagery or symbols

• Sexualized artwork/designs/projects

• This policy helps ensure that our studio remains a welcoming space for all ages and backgrounds. Anyone violating this rule may be asked to leave the studio or have their content removed, and WILL be restricted from participating in future events or purchases.

No drugs or alcohol

• To maintain a safe and positive environment, the use or presence of drugs, alcohol, or related paraphernalia is strictly prohibited at all times.

• Guests under the influence will be asked to leave immediately

• No substances may be brought into or consumed in the studio

• Disruptive or unsafe behavior will result in removal and future restrictions.

Cleanliness

• A $5 will be administered for any extremely messy mats/tables. This applies for situations such as, but not limited to, getting deco cream everywhere in excess amounts, using excess amounts of small unlimited charms (located on each table) and getting them all over the work mats, etc.

• As the health of our customers and staff is a top priority of ours, kawaii diy studio reserves the right to ask any individual to leave if there are any symptoms of COVID-19, the flu, and other airborne illnesses. Let’s all work together to maintain a cute and healthy space for everyone. ( ˶ˆᗜˆ˵ )

Staff Responsibilities:

Product Satisfaction 

Media