♡ Frequently Asked Questions ♡

  • What is decoden?

    Decoden is a Japanese art form that involves decorating everyday items with a thick, whipped cream-like substance and a variety of charms and embellishments.

    The craft began to emerge in Japan in the ‘90s, as a form of self-expression within the country's vibrant "kawaii" (cute) culture. Over time, it expanded from phone cases to encompass a wide range of items, including mirrors, hair clips, photo frames, and more.

    In its modern form, Decoden is known for its "more is more" aesthetic, featuring a mix of pastel colors, sparkling rhinestones, and adorable charms to create extravagant, eye-catching, and often whimsical designs. Embrace the chaos!

  • How does pricing work?

    We charge depending on the item! All prices include the base item (for example, a phone case) + decoden cream + charms. Decoden cream and charms in the bundle depend on the size of your chosen items. All charm and cream amounts for each item are found on the “DIY Menu” page here!

  • Do you accept cash?

    We do NOT accept cash! We use Square for convenient and safe payments and are able to accept the following: Visa, Mastercard, American Express, Discover, Discover Diners, JCB, UnionPay International. 

  • Do I have to book a reservation?

    Yes, we are BY APPOINTMENT ONLY!! In order to space appointments our and maintain a comfortable, non-crowded experience for all, we do not accept walk-ins.

  • Do I have to have prior knowledge and skills to come?

    No, not at all! ૮ • ﻌ - ა⁩ We provide a complimentary frosting tutorial for all decoden appointments, and if you choose to make your own Moru doll, we will provide a tutorial so you will never be left in the dark. Please do not hesitate to ask for help! 

  • How long is my reservation?

    For Decoden DIY crafts, your spot is reserved for 2 hours. For Moru Doll DIY and keychain/phone charm/bracelet appointments, your spot is reserved for 1 hour.

  • What is your cancellation/reschedule/no show policy?

    In the event that you must reschedule or cancel your appointment, we kindly ask you to do so as soon as possible. You will be able to reschedule/cancel using the link in your appointment confirmation email. Or if you cannot find it, you may even text us to have us help you do so. For no-shows, we have a 15 minute grace period, after which your spot will be given up to another, if you do not make it. We highly encourage you to arrive on time to enjoy your full DIY experience! ✿

  • Can I take my decoden creation home immediately?

    Yes. We provide you a box to store your creation in safely. Please be gentle with your box on your way home! ♡ Once home, set the box in a cool, dry place to dry/harden. Overall, our decoden cream takes from overnight to 2-3 days to dry depending on the thickness of the cream of your specific project.

  • I want to have a birthday party here. Do you have group packages?

    Yes, we do have birthday group packages! Feel free to email, direct message, or text us with your inquiry and we’ll share more detail.s